![]() The whole thing took a couple weeks, but they finally returned the missing money minus some fees for a replacement card and expedited delivery, resulting in a refund of $614. Wayne Mielke, VP of corporate communications at Comerica, promised they'd look into it right away.Īnd they were able to fix this: First they canceled the compromised card, and you and your payee faxed them a formal dispute. We got in touch with Comerica, the bank that administers the Direct Express program for the U.S. Worse, you said, was the frustrating experience of not being able to reverse the fraud while it was still pending. You told the ABC News Fixer that you and your payee are careful with the debit card and do not share the PIN with others, so it was a surprise when these costly phone, video game and music purchases hit your account just after the deposit went in. Letters are edited for length and clarity.ĭear James: Well, this sure was a fine way to start the new year. Click here to submit your problem online. Got a consumer problem? The ABC News Fixer may be able to help. They say they will transfer us to the second level of service and then the phone goes dead. Every time we call to dispute it, we are given the runaround. Direct Express told us they would have to put the transactions through and we would have to dispute it within five days. We told them we didn't authorize the transactions and that it was identity theft. I am 64 years old and I don't use these businesses. We called Direct Express and they said the money was still there, but transactions were pending at AT&T ($400), GameStop ($200) and at iTunes for the rest. My payee and I tried to access the funds at 10 o'clock the next morning, and there was nothing but $28 left on the card. 31, a deposit of $648 was made to me to and placed on the card of my representative payee. 18, 2014— - Dear ABC News Fixer: My complaint is with Direct Express, the card the government uses to issue my Social Security disability checks. The estimated average time for completing a direct deposit enrollment online is approximately five minutes.Feb. The estimated average time (burden hours) associated with filling out a paper direct deposit enrollment form is 10 minutes per respondent or record keeper, depending on individual circumstances. This collection of information is authorized by OMB Control No. The federal agency will then determine if the survivor is eligible for benefits. Payments sent by direct deposit after the date of death or ineligibility of a beneficiary (except for salary payments) must be returned to the federal agency. If your account is a joint account and receives direct deposit benefit payments, you must inform the federal agency and the financial institution of the death of the beneficiary. Although providing the requested information is voluntary, the Treasury will be unable to process your direct deposit enrollment application if you fail to provide the information. This information may also be disclosed to a court, congressional committee or another government agency as authorized or required by federal law and to your financial institution to verify receipt of your federal payments. This information will be disclosed to the federal agencies involved in making federal payments to you by direct deposit. Your Social Security number is requested to ensure the accurate identification and retention of records pertaining to you and to distinguish you from other recipients of federal payments. Also, Executive Order 9397, November 22, 1943, authorizes the use of your Social Security number. ![]() This collection of information is authorized by Title 31 of the United States Code, Section 3332(g). ![]() Your Social Security number and the other information requested will allow the federal government to make payments to you by direct deposit. That is intended to deceive the Department of the Treasury, Social Security Administration, or other federal agencies as to the true identity of the individual, could be punished by a fine or imprisonment, or both. That is false to obtain information from Social Security Administration or other federal government records, and/orĢ. AcknowledgementĪny person who knowingly and willingly makes any representationġ. It begins with a heading 1 called “Acknowledgment”.
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